As it turned out, I already had installed the Windows driver update in December. Unfortunately, none of the solutions worked. But nothing has appeared since the first security bulletin in Dec. I can't understand why MS would patch its own OS so it conflicts with its current software version and not issue another patch to solve the functionality problem. I now know that the problem stems from a conflict between the XP security update and Office 2010 (and at least some previous versions). Sheryl's suggestion does not seem possible in Office 2010 (unless I don't understand it) because Adobe does not appear when you select 'print.'Īfter many obstacles, I managed to speak for free to MS tech support and the only solution that was offered was for me to uninstall and reinstall Office in hopes that my current installation was corrupted by the patch, which I now have deleted with no positive results. So thanks, Bill, for clarifying how to use that. I did download CutePDF and it seems to work for Word, Excel, etc. Thanks to those who wrote additional comments. Specify a filename you want used for your PDF file.This dialog box looks very similar to a traditional Open dialog box. Word displays the Publish as PDF or XPS dialog box. Word displays a single button at the right side of the dialog box. (Don't click Save look down further on the left side and make sure you actually click on the Save & Send option.) Word presents you with some more options.

At the left side of the screen click Save & Send.If that doesn't work for some reason, you should try using an alternative method of creating your PDF file: Instead, it appears that the update takes care of modifying the drivers responsible for creating the PDF files, and this modification fixes the problem exhibited in Word. Note that nothing in the article says anything about generating PDF files. For them, the problem was fixed when they updated Windows as described in this Knowledge Base article: Several readers suggested that this isn't a Word problem, but instead is a problem with some Windows drivers. When she chooses 'save as PDF,' she gets an error message: 'Export failed due to unexpected error.' When she goes to save a document, there are options concerning the format in which the document can be saved. She has a problem generating a PDF file from within Word.

Louise has a system that has the Academic Professional version of Office 2010 installed.

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